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Enterpise IP PBX System
Call RecognitionIdentify the caller by matching the caller id with your CRM system's internal database and display it on the phone panel. VIP and normal incoming calls can be redirected to different extensions or call groups.
SoftphoneYou may use a software phone connected to the PBX system, and make and receive calls just like a normal telephone.
Calendar redirectPhone call redirection can base on working hours and holidays. Different departments may have different holiday tables and working hours.
Conditional redirectDepending on incoming caller, the system can direct the call to the VIP department, regular handling or black list pool.
Highly secured remote connectionWithout VPN connection, remote phone connection to the office is using TLS 1.2 encryption to ensure no voice data can be leaked.
Follow-meAn extension can be redirected to a set of numbers, e.g. when an extension has no one picked up, it will ring conference room, then a warehouse, then mobile etc.
Phone ConferencingA voice conference can be set as an initiative to call conference members (extensions or outside lines) when conference time reaches. A conference can be recorded and reviewed as minutes.
Voice MailYou can check your voicemail through your extension; moreover, the voice mail can be emailed to you or played with your mobile APP.
Call recordingAll conversations, inbound, outbound or internal, have options to record. Records are in MP3 format to utilize the storage space. All call records can be viewed and played with your mobile APP.
Call GroupYou can group a set of phone numbers into a 'Ring Group'. A ring group can be any external or internal call number and can ring one by one, set by set or all numbers ring together.
Call QueueWhen incoming calls cannot respond immediately, a 'Ring Queue' can solve the problem. Ring Queue can let the caller waits with music-on-hold in place and be frequently informed of the call status.
Voice NavigationBesides deriving a known caller id to the appropriate destination, letting the caller choose the target service may be another option. Voice navigation will play a preset voice instruction to the caller and wait for a digit pressed to continue the flow of the menu. Normally an endpoint of a menu can be an extension, ring group, ring queue or voice mailbox, some times a 'Device switch' can be implemented as an endpoint too.
Flexible Fax machineFax machines can be dynamic because all channels are ready to receive a fax. Likewise, if you have a batch of faxes, you may assign more channels to do the jobs.
Mobile APP/PC APP managementController APP is not just working on mobiles or pads, all features can be fully projected to any browser with a big screen, keyboard and mouse.
APP notificationMobile APP will be notified of any PBX activities and events interested, including intruder attempts, special caller phone, etc.
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Extension status panel
Administrator or Operator can view all extensions status and pick or transfer call with single click, extension control panal functions can be all done on mobile device or desktop computer.
Automatic reception and Voice NavigationEspecially during non-office hours, an automatic receptionist is still serving your customer. You can create your own Voice Navigation Menu and direct your customer to the right department and person or leave a voice message as needed.